We're here to help

Please read our FAQ's below, if you still require support you can contact us at hola@hava-aura.com.au

Mini Aura

The Mini Aura is designed for spaces of approximately 20–30m², making it ideal for bedrooms, home offices, nurseries and other everyday spaces.

For larger or separate rooms, we recommend using an additional Mini Aura to provide more consistent coverage throughout your home.

We recommend replacing the filter every 6 months.

Most particles are trapped within Baby Aura’s intricate 3-stage filter layers, ensuring optimal air purification.

In between replacements, we provide care instructions to clean and maintain the outer mesh net.

It’s essential to replace the filter at the 6-month mark (or sooner if you notice heavy build-up) to maintain its effectiveness.

If your filter has been in use for approximately 6 months, appears heavily discoloured or you notice reduced airflow/performance, it may be time for a replacement.

No. The Mini Aura filter should not be washed or submerged in water.

You can gently remove loose dust from the exterior pre-filter when required, but the complete filter should be replaced approximately every 6 months.

The Mini Aura uses a 3-in-1 filtration system combining a pre-filter, H13 HEPA filtration and activated carbon.

Depending on the fan speed and mode selected, Mini Aura can provide approximately 20+ hours of cordless operation on a full charge.

Higher fan speeds will use more battery power.

First, ensure the unit is completely turned off so the display is blank.

Connect the original USB-C charging cable and allow the unit time to charge. If possible, also try another compatible power adapter or one of the original HĀVA cables to help determine whether the issue is with the unit, cable or adapter.

If you're still experiencing trouble, please contact HĀVA Customer Care.

The Mini Aura uses its air-quality display to provide an easy visual indication of the surrounding air quality:

Green — Good
Yellow — Moderate
Red — Poor

In Auto Mode, the purifier can automatically adjust its operation in response to detected air quality.

Orders & Delivery

Orders are processed from our Melbourne warehouse on business days. Dispatch times may vary during sales, launches and other high-volume periods.

For current dispatch and delivery information, please see our Shipping & Delivery page.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Please allow some time for the carrier's tracking system to update after receiving your dispatch notification.

You can track your order here: Track my order

Tracking can occasionally take some time to update after collection or while a parcel moves between carrier facilities.

If there has been no movement for an extended period, please contact HĀVA Customer Care and we'll be happy to assist.

Please contact us as soon as possible if you need to change your delivery details.

Once an order has been processed or dispatched, we cannot guarantee that changes can be made.

Warranty & Returns

Yes. HĀVA products are covered by our applicable warranty and your rights under Australian Consumer Law.

For full coverage and conditions, please see our Warranty page.

Please contact HĀVA Customer Care with your order details and a description of the issue.

Our team may ask you to complete some troubleshooting or provide photos/video to help us determine the issue and the appropriate next step.

Eligibility for returns depends on the product, condition of the item and circumstances of the return.

Please refer to our Returns policy for full details before returning any product.

Legacy Product Support

Yes. If you own a Mist Aura and require assistance, please contact HĀVA Customer Care with your order details and a description of the issue.

Our team will be happy to assist with troubleshooting and available replacement parts or accessories where applicable.