Privacy policy
HĀVA is committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable Australian privacy laws.
Information We Collect
We may collect personal information when you visit our website, place an order, contact us, create an account, subscribe to marketing communications or otherwise interact with HĀVA.
This may include:
- Your name
- Email address
- Phone number
- Billing and delivery address
- Order and transaction information
- Customer service communications
- Marketing preferences
- Information about how you interact with our website
We may also automatically collect technical information such as your IP address, browser type, device information, referring website, pages viewed and other website usage information.
How We Use Information
We may use your personal information to:
- Process and fulfil orders
- Arrange payment and delivery
- Provide customer service and product support
- Manage returns, warranty claims and other requests
- Communicate with you about your orders
- Improve our products, website and customer experience
- Prevent fraud and maintain website security
- Send marketing communications where you have consented or where otherwise permitted by law
- Measure and improve the effectiveness of our advertising
- Comply with our legal and regulatory obligations
Sharing Your Information
We may share personal information with trusted service providers where reasonably necessary to operate our business.
These may include providers that assist us with:
- Website hosting and ecommerce services
- Payment processing
- Warehousing and order fulfilment
- Shipping and delivery
- Email and SMS communications
- Customer support
- Analytics and advertising
- Fraud prevention and security
We do not sell your personal information.
Some service providers may process or store information outside Australia. Where applicable, we take reasonable steps to ensure personal information is handled appropriately.
Cookies & Tracking
Our website uses cookies and similar technologies to operate the website, remember preferences, understand how visitors use our site and improve the customer experience.
We may also use these technologies for analytics, advertising and measuring the effectiveness of our marketing campaigns.
You can control or disable certain cookies through your browser settings or any cookie/privacy controls made available on our website. Disabling certain cookies may affect website functionality.
Advertising & Analytics
We may use third-party advertising and analytics services to understand website activity, measure advertising performance and show advertising that may be relevant to you.
These services may use cookies, pixels and similar technologies in accordance with their own privacy policies.
Marketing Communications
If you subscribe to HĀVA marketing communications, we may send you information about products, offers, promotions and other HĀVA updates.
You can unsubscribe from marketing emails at any time using the unsubscribe link contained within our emails.
Payment Information
Payments made through our website are processed using secure third-party payment providers.
HĀVA does not directly store complete payment card details where those details are processed by our payment providers.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Access & Correction
You may contact us to request access to, or correction of, personal information we hold about you.
We may need to verify your identity before processing a request.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations and resolve disputes.
When information is no longer required, we may securely delete or de-identify it where appropriate.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, practices or legal obligations.
The latest version will be published on our website.
Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy-related concern, please contact us at:
We will take reasonable steps to review and respond to privacy enquiries or complaints.