Terms of service
Orders & Payment
Please ensure all information provided when placing an order is complete and accurate, including your contact, billing and delivery details.
Available payment methods are displayed at checkout. Orders are subject to payment authorisation and acceptance by HĀVA.
If incorrect or incomplete delivery information results in an unsuccessful delivery or returned parcel, additional shipping and handling charges may apply.
Pricing & Currency
Prices are displayed in the currency applicable to your selected market where available. Australian prices include GST where applicable.
International currency conversions and charges applied by your bank or payment provider may vary from prices displayed on our website.
HĀVA reserves the right to update pricing and correct genuine pricing or website errors.
Pre-Orders
Selected products may occasionally be available for pre-order. Payment is required at the time your order is placed.
Estimated arrival and dispatch dates are provided as a guide and may change due to circumstances outside our reasonable control. We will endeavour to communicate significant delays where appropriate.
Where an order contains both in-stock and pre-order products, items may be dispatched separately.
Pre-orders remain subject to our Returns Policy and your rights under Australian Consumer Law.
Processing & Shipping
Orders are processed on business days, excluding weekends and Victorian public holidays.
Dispatch and delivery timeframes are estimates and may vary during promotional periods, pre-orders, periods of high demand or circumstances outside our reasonable control.
Please refer to our Shipping & Delivery Policy for current shipping information.
Changes & Cancellations
If you need to change or cancel an order, please contact hola@hava-aura.com.au as soon as possible.
We will endeavour to assist; however, once an order has entered processing, fulfilment or has been dispatched, changes or cancellations may no longer be possible.
HĀVA may cancel an order where we are unable to fulfil it, payment cannot be authorised, an obvious pricing error has occurred, or we reasonably suspect fraudulent or unauthorised activity.
Returns & Warranty
Returns and refunds are governed by our Returns & Refunds Policy, while product warranty claims are governed by our Warranty Policy.
Please contact HĀVA before returning any product.
Nothing in these policies or Terms limits your rights under Australian Consumer Law.
Products & Website
We make reasonable efforts to ensure product descriptions, specifications, imagery, pricing and other information displayed on our website are accurate.
Product colours and appearance may vary slightly due to photography, lighting, screen settings and manufacturing variations.
HĀVA reserves the right to correct errors and update website or product information where required.
Website content, including HĀVA branding, text, photographs, graphics and other materials, may not be reproduced or used without permission except where permitted by law.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.
Contact Us
For questions regarding these Terms or your order, please contact: