Shipping policy

Dispatch

Orders are processed and dispatched on business days only, excluding weekends and Victorian public holidays.

Please allow approximately 1–2 business days for your order to be dispatched. During sales, product launches and other high-volume periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive an email containing your tracking information. 

Track My Order Here

Delivery

Standard delivery within Australia typically takes approximately 2–7 business days after dispatch, depending on your location and carrier.

Delivery timeframes are estimates only and may be longer for rural or remote areas, during peak periods or due to circumstances outside our reasonable control.

HĀVA currently ships throughout Australia and New Zealand.

Tracking & Delivery

Once your order has been dispatched, tracking details will be sent to the email address provided with your order.

Depending on the carrier and delivery location, your parcel may be left in a safe place, redirected to a collection point or returned to the carrier's depot if nobody is available to receive it.

Authority to Leave

Where Authority to Leave (ATL) applies, you authorise the carrier to leave your parcel in a location they consider safe at the delivery address.

Once a parcel has been successfully delivered in accordance with the carrier's tracking information, please contact us promptly if you are unable to locate it so we can assist with an investigation.

Incorrect Addresses

Please ensure your delivery details are correct before completing your order.

If you notice an error after placing your order, contact hola@hava-aura.com.au as soon as possible. We will endeavour to update the address where possible, but changes cannot be guaranteed once an order has entered processing or been dispatched.

Additional shipping or redelivery charges may apply where a parcel is returned due to incorrect or incomplete delivery information supplied at checkout.

Returned Parcels

If a parcel is returned to HĀVA due to an incorrect address, failure to collect, refusal of delivery or another circumstance attributable to the recipient, a redelivery fee may apply.

Any applicable fee will depend on the parcel and delivery destination.

Delayed or Missing Parcels

Carrier delays can occasionally occur after an order has left our warehouse.

If your tracking has not updated for an extended period or your parcel appears to be significantly delayed, please contact hola@hava-aura.com.au with your name and order number.

Our Customer Care team will assist with investigating the delivery with the relevant carrier.

Shipping Charges

Shipping charges are calculated based on the order, delivery location and shipping service available at checkout.

HĀVA reserves the right to update shipping rates and available delivery services from time to time.